Returns & Exchanges
We want you to love your skin, so if you are not completely satisfied with your purchase, we offer a 60-day satisfaction guarantee on all products. Whether it's a reaction or just not the right fit for your routine, our team is here to help you find a solution.
Contact Support
Reach out to our askINKEY team via email or live chat with your order number and the reason for your return.
Receive Authorization
Our skincare experts will review your request and provide a return authorization number along with the appropriate return shipping address.
Pack and Ship
Securely package your items in their original packaging and include your authorization note before dropping the parcel at your local carrier.
Refund Processing
Once your return is received and inspected at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing